Where does Basement NYC ship from?

  • All our products ship from our Brooklyn, NY location or our Staten Island, NY location.

What is your return and exchange policy?

  • If the customers are not 100% satified with the product they have purchased, we will take it back with no questions asked with a Full Refund or Exchange. Once we receive an email saying you are not 100% satified with order with a detailed reason (For Quality Control Purposes Only), we will send a return email with a RMA# and a return address. The customer should include the RMA# on the shipping label. Return Shipping & Handling is not included.

Do you accept orders placed outside of the US?

  • We sure do!

How long will it take to receive my order?

  • Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.